Refund policy

RETURN POLICY

Return requests must be made within 10 calendar days of confirmed delivery. Before returning any merchandise, the customer must contact us and receive return authorization along with the proper return instructions.

To be eligible for a return, the product must remain unused, uninstalled, unmodified and in the same condition in which it was received. All original identification markings, labels, tags and included components must remain attached and intact.

The following items are not eligible for return:

• Transmissions or components that have been installed, test-fitted or filled with fluid
• Products that have been opened, disassembled, altered, programmed or damaged
• Custom-built, special-order or specially sourced merchandise
• Electrical components, control modules, sensors or programmed parts
• Factory-sealed merchandise after the original seal has been opened
• Products with removed, damaged or altered identification markings
• Merchandise returned without prior return authorization

Return authorization only permits the customer to send the merchandise back for inspection and does not guarantee that a refund will be approved. All returned products are inspected to verify the item, condition and return eligibility.

Approved refunds will be issued to the original payment method. Original shipping, freight and handling charges are nonrefundable. The customer is responsible for return shipping expenses unless the return is the result of an incorrect item being shipped or merchandise arriving damaged.

Any damaged, incorrect or incomplete order must be reported within 72 hours of delivery. Customers must provide clear photographs of the product, shipping label, packaging and any visible damage. All boxes, pallets, wrapping and other packing materials should be kept until the claim has been fully resolved.

Claims submitted outside the reporting period or without sufficient documentation may be denied.